To support the existing backend ERP (inventory management) and e-commerce storefront operations, the customer relied heavily on a small in-house team paired with custom developed integrations that could not easily be scaled or modified. With the launch of the D2C initiative, internal customer IT found themselves in a scenario where there was not enough capacity to maintain the existing systems in parallel with supporting new developments. In addition, the successful launch of the D2C channel would ultimately require a new type of solution that would enable customer IT to modify, scale, and create integrations as new partners, shipping vendors, and/or in-house applications were onboarded.

Due to Infoview’s deep knowledge of the customers in-house systems, enterprise integration, and related architecture, the customers ERP and e-commerce storefronts were successfully connected through 13 different integrations, empowering the successful launch of the direct to consumer sales channel initiative.

This ultimately reduced integration complexity and requirement for ERP knowledge when integrating with external systems, while also ensuring resulting integrations are reusable even outside of the existing e-commerce storefront project. This means if in the future a new PIM or CRM service is implemented and must be integrated with their ERP system, the same integrations already created can be reused by the client’s in-house team.

As Infoview’s team took lead on the engagement, customer IT was provided knowledge transfer and comprehensive training to ensure operations, expansions, and troubleshooting could be handled completely in-house within a short period of time.