The customer operates most of their business processes on an IBM i (AS/400) based system, key business applications have been developed in-house over more than 20 years. The IT support staff is a small and experienced group, but running a lean IT department means supporting projects beyond day-to-day operations can be a challenge, ultimately the project pipeline grew beyond the capacity of the in-house team. Additionally, mandated time-sensitive legislative changes introduced a greater sense of urgency, and the IT team was in a crunch. Recognizing the project load and mandated delivery schedules were beyond the capacity of the in-house IT team, it became clear there was a need to engage with an experienced partner with a strong background in IBM i related development, integration platform implementations, and success in integrating IBM i to external applications.

The Infoview team was initially tasked with addressing the backlog of IBM i development projects as directed by the client’s leadership team. This allowed for high–priority tasks to be accomplished first while also giving the Infoview team members time to acclimate to the client’s IT environment.

As the relationship between Infoview and the client grew, our team was able to holistically assess the customer’s needs and pain points, and advise on the platform and process improvements, including the introduction of the integration platform to manage and accelerate various data, flows between the client’s IBM i applications and their partners, vendors, and customers.

Infoview’s MuleSoft and IBM i professionals were the perfect fit for this project. They were able to implement years of experience to quickly and efficiently complete all desired tasks in the client’s pipeline.

The client was left with flexible applications that were built for future use, along with being caught up on all current objectives, helping alleviate their in-house team.